phtaya Privacy Policy

1. Information We Collect

• Account registration data: When you create a phtaya account, we collect your full name, date of birth, email address, mobile number, and a government-issued ID reference for age and identity verification purposes. This information is required to comply with Philippine regulations governing online gaming and betting platforms.
• Transaction data: Every deposit, withdrawal, and bet placed on the platform generates a transaction record. We retain these records to maintain accurate account histories, process disputes, and meet our financial reporting obligations under Philippine law.
• Device and usage data: We automatically collect information about the device you use to access phtaya, including your IP address, browser type, operating system, and pages visited. This data helps us optimise the platform for Filipino mobile users and diagnose technical issues quickly.
• Communication data: If you contact our support team via chat, email, or any other channel, we retain records of those communications. These records allow us to track the status of your enquiries and improve the quality of our customer service over time.
• Voluntary information: Any additional details you choose to provide — such as preferred sports, gaming preferences, or feedback submitted through surveys — are stored and used solely to personalise your experience on the platform.

2. How We Use Your Information

• Your personal data is used primarily to operate and maintain your phtaya account, process your bets and financial transactions, and deliver the platform features you have registered to use. Without this data, we cannot provide you with a functioning and secure service.
• We use identity and age verification data to confirm that every user meets the minimum age requirement of 18 years and to comply with anti-money laundering obligations applicable to online betting platforms operating in the Philippines.
• Device and usage data is analysed to improve platform performance, fix bugs, and prioritise new features that Filipino users will find most useful — particularly for mobile browsers, which represent the majority of our traffic.
• We may use your email address or mobile number to send you important account notifications, security alerts, or updates about changes to our Terms and Conditions or Privacy Policy. These communications are service-related and are not promotional in nature unless you have separately opted in to marketing messages.
• Aggregated, anonymised usage data may be used for internal research, product development, and platform analytics. This data cannot be used to identify any individual user and is never shared with third parties in a personally identifiable form.

3. Sharing Your Information

• phtaya does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data exists on our platform to serve you and to keep our operations compliant — nothing more.
• We share data with trusted third-party service providers — such as payment processors, identity verification services, and cloud hosting partners — strictly on a need-to-know basis and under contractual agreements that require them to protect your information to the same standard we do.
• In cases where Philippine law, a court order, or a regulatory authority requires us to disclose user information, we will comply with those legal obligations. We will notify you of such a disclosure to the extent permitted by law.
• If phtaya undergoes a merger, acquisition, or significant business restructuring, your data may be transferred to the successor entity. We will notify users in advance of any such transfer and ensure the receiving party maintains equivalent privacy protections.

4. Data Retention

• We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period may vary depending on the type of data and the applicable regulatory requirement.
• Transaction records are typically retained for a minimum of five years in line with Philippine anti-money laundering regulations. Account registration data is kept for the duration of the account relationship and for a period following account closure as required by law.
• When data is no longer required for any legitimate purpose, we securely delete or anonymise it in accordance with industry best practices. You may request deletion of your data subject to the exceptions described in Section 5 of this policy.

5. Your Rights Under Philippine Law

• Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is processed, the right to access your data, and the right to correct any inaccurate or incomplete information we hold about you.
• You have the right to object to the processing of your personal data in certain circumstances, particularly where that processing is based on legitimate interest rather than a legal obligation or contractual necessity. Any objection must be submitted in writing to our support team.
• You may request the erasure or blocking of your personal data if it is no longer necessary for the purpose for which it was collected, provided that no legal or regulatory obligation requires us to retain it. We will respond to all data erasure requests within 30 days.
• You have the right to data portability — meaning you can request a copy of your personal data in a structured, commonly used format. This right applies to data you have actively provided to us, such as registration details and transaction history summaries.
• If you believe your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact our support team first so we can attempt to resolve the matter directly and promptly.

6. Security Measures

• phtaya uses industry-standard encryption (TLS) for all data transmitted between your device and our servers, ensuring that your personal and financial information cannot be intercepted in transit. Our servers are hosted in secure, access-controlled data centres.
• Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. All staff who handle user data undergo data privacy training and are bound by confidentiality obligations.
• We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our users. Any security incidents that materially affect your data will be reported to you and to the National Privacy Commission in accordance with Philippine law.
• While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

7. Cookies and Tracking

• phtaya uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how users interact with the platform. These technologies help us deliver a smoother, more personalised experience for every Filipino user.
• Essential cookies are required for the platform to function correctly and cannot be disabled. Non-essential cookies — such as analytics cookies — are only placed with your consent, which you can manage through your browser settings at any time.
• We do not use third-party advertising cookies or allow external advertising networks to place tracking technologies on our platform. Your browsing behaviour on phtaya is not shared with advertisers or data brokers.

8. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to how we communicate our policies to users. The date at the top of this page will always reflect the most recent update.
• For changes that significantly affect your rights or how we handle your data, we will provide a prominent notice on the platform before the changes take effect. Your continued use of phtaya after any update constitutes your acceptance of the revised policy.
• If you do not agree with any updated terms, you should stop using the platform and may request account closure by contacting our support team through the details available on this site. We will process all such requests promptly and in accordance with our data retention obligations.